Privacy Policy

This Privacy Policy explains how PhysioPii (“PhysioPii”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use the PhysioPii Go mobile application, website, and related services (collectively, the “Platform”).

PhysioPii operates as a technology-enabled physiotherapy marketplace and aggregator connecting patients and users with physiotherapists and rehabilitation professionals for clinic appointments and home-visit physiotherapy services.

By using PhysioPii Go, you acknowledge that you have read and understood this Privacy Policy.

PhysioPii primarily provides technology and marketplace services that enable patients to discover and connect with physiotherapists and rehabilitation professionals.

The Platform may facilitate:

The physiotherapist is responsible for the professional clinical assessment and treatment provided to the patient.

To facilitate a booked service, PhysioPii may share relevant patient information with the selected physiotherapist. We aim to limit information sharing to what is reasonably necessary for the relevant service and applicable purposes.

Depending on how you use PhysioPii Go, we may collect different categories of information:

3.1 Personal and Account Information

• Full name
• Mobile number
• Email address
• Date of birth or age where required
• Gender where voluntarily provided or necessary for a service
• Profile photograph where provided
• Login and account information

3.2 Contact and Address Information

• Mobile number & Email address
• Residential address & Home-visit address
• City, Area/locality, Postal code
• Emergency contact information where provided or required

This information may be used to facilitate appointments, communication, and home physiotherapy services.

3.3 Health and Physiotherapy Information

Because PhysioPii provides access to physiotherapy and rehabilitation services, users may voluntarily provide health-related information such as:

When you book a service, we may collect:

• Selected physiotherapist
• Appointment date & appointment time
• Service type & package selected
• Session history & session number tracking
• Booking status (confirmed, scheduled, completed, rescheduled, cancelled)
• Cancellation and rescheduling information
• Home-visit address
• Payment status

This information allows us to manage your appointment, track package sessions, and provide the requested service.

When you make a payment, we may receive transaction information such as:

• Transaction ID
• Payment status (e.g., success, pending, refunded)
• Amount paid
• Payment date and time
• Refund information
• Payment method (UPI, Netbanking, Cards)

PhysioPii Go may use precise or approximate device location information where required to:

• Find verified physiotherapists serving your immediate area or neighborhood
• Facilitate timely home-visit physiotherapy services
• Calculate or determine service availability and travel duration
• Display relevant nearby service providers and clinic locations
• Provide appointment-related logistics and emergency assistance

PhysioPii Go requests device location access only when necessary for a stated purpose and where permission is required. Users may disable device-level location permissions at any time in system settings, though location-based discovery may then become limited.

Users or treating physiotherapists may upload:

• Medical reports & doctor prescriptions
• X-rays, MRI scans, and diagnostic lab reports
• Physiotherapy assessment documents
• Progress photographs & posture assessments
• Rehabilitation exercise and gait videos
• Other treatment-related records

Users should only upload information relevant to the intended medical/rehabilitation purpose and should not upload another person's information without appropriate authorization.

PhysioPii uses personal information for the following specific purposes:

We may contact users via SMS, WhatsApp, Email, Phone, or in-app notifications regarding:

• Appointment confirmations, reminders & timings
• Rescheduling or cancellation updates
• Payment receipts and refund notifications
• Account activity and OTP verification
• Critical service, privacy, or security notices
• Customer support inquiries

Marketing communications will always be handled in accordance with applicable consent and communication guidelines.

When you book a physiotherapist through PhysioPii, we may share information necessary to fulfill the service:

• Patient name, age, gender & contact details
• Appointment schedule & home-visit address
• Reported condition, pain description & affected body area
• Relevant medical history and uploaded reports
• Treatment and rehabilitation progress notes

This allows the physiotherapist to prepare for your session, conduct a clinical assessment, provide tailored therapy, and document progress. We aim to share only information reasonably necessary for your care.

Through PhysioPii Go, patients can view and access their health and service records at any time:

• Appointment history, status & remaining package sessions
• Treating physiotherapist credentials & profile
• Treatment and session history
• Prescribed exercise plans & rehabilitation goals
• Progress measurements, charts & recovery graphs
• Digital progress reports and recommendations

Patients have the option to securely download or share their digital progress reports with their physician or caregiver.

PhysioPii engages trusted service partners to maintain and deliver our services. These include:

Third parties process data strictly on our instructions and under confidentiality and data protection obligations.

PhysioPii may disclose personal information where reasonably necessary or legally required to:

• Comply with applicable statutory laws, court orders, or regulations
• Respond to lawful government or law enforcement requests
• Protect the vital safety and health interests of patients and therapists
• Investigate fraud, security breaches, or platform violations
• Protect the legal rights, property, or safety of PhysioPii

With your consent where required, PhysioPii may occasionally share promotional updates, rehabilitation health tips, seasonal package offers, or platform announcements.

Users can opt out of marketing communications at any time. You will continue to receive critical transactional messages such as booking confirmations, OTPs, and payment receipts.

PhysioPii web and mobile applications may utilize cookies, SDKs, and session tokens for:

• Secure login authentication and session maintenance
• Security, rate limiting, and fraud prevention
• Performance analytics and app stability monitoring
• Personalization and preference memory

PhysioPii Go provides a clinical rehabilitation progress tracking framework, recording:

This data is accessible only to the patient and authorized treating physiotherapist.

We employ multi-layered technical and organizational safeguards to protect your personal and medical information against unauthorized access, loss, misuse, or alteration:

While we implement rigorous security measures, no digital transmission or electronic storage is 100% immune from potential vulnerability.

PhysioPii retains personal information for as long as necessary to:

• Provide continuous healthcare and rehabilitation services
• Maintain medical treatment, session, and booking records
• Comply with applicable legal, statutory, accounting, and tax requirements
• Resolve disputes, prevent fraud, and establish or defend legal claims

When information is no longer needed, it is securely deleted, anonymized, or purged from active systems.

Subject to applicable law, users have the right to:

• Request confirmation and information regarding data processing
• Request access to personal and health data stored with us
• Request correction or updating of inaccurate or outdated information
• Request erasure or deletion of personal data where legally applicable
• Withdraw consent where processing was based on prior consent
• Raise a grievance or inquiry with our Grievance Officer

To exercise any of these rights, contact the PhysioPii Administration Team at contact@physiopii.in.

PhysioPii Go is not directed toward children under 13 without parental or guardian consent and involvement.

Where pediatric physiotherapy or rehabilitation services are booked for a minor, the parent or legal guardian must provide the requisite consent, booking details, and supervision.

PhysioPii may update this Privacy Policy from time to time to reflect modifications in our services, technology, legal requirements, or privacy practices.

When changes are published, we will update the “Last Updated” date at the beginning of this policy. Users are encouraged to review this Privacy Policy periodically.

For privacy-related questions, data access requests, complaints, account deletion, or grievance redressal, please reach out to our dedicated privacy desk: