Terms & Conditions

Acceptance of Terms

Welcome to PhysioPii Healthcare (“PhysioPii”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Patient”, or “you”) and PhysioPii Healthcare, governing your access to and use of the website located at https://physiopii.in, our mobile applications (including PhysioPii Go), and any associated healthcare coordination and booking services (collectively, the “Platform”).

Our Role as a Technology & Clinical Coordination Platform

PhysioPii operates as a digital healthcare discovery, scheduling, and coordination platform designed to facilitate appointments between patients seeking physical rehabilitation and qualified, certified independent physiotherapists and healthcare clinics.

• Facilitator Status: PhysioPii provides the technology infrastructure enabling patients to discover registered specialists, review qualifications, schedule in-clinic and home-visit appointments, submit assessments, and securely process payments.
• Independent Practitioners: Unless explicitly stated otherwise, physiotherapists and clinical specialists featured on the Platform operate as independent healthcare professionals. Each clinician maintains autonomous professional and clinical responsibility for their assessment, diagnosis, treatment techniques, and patient care.
• Credential Screening: PhysioPii verifies that all practitioners onboarded have provided valid educational degrees (such as BPT, MPT, or equivalent) and registration with competent regional or national councils.

Eligibility, Registration & Account Security

To use our booking and dashboard services, you must be at least 18 years of age and possess the legal capacity to enter into binding agreements. Parents or legal guardians may create accounts and schedule appointments on behalf of minor dependents.

Appointment Scheduling: In-Clinic & Home Visits

PhysioPii enables patients to schedule both in-clinic consultations and dedicated at-home rehabilitation sessions:

• Real-Time Availability: Appointment slots displayed on the Platform reflect the clinician’s current availability. Once booked and confirmed, a confirmation notification is dispatched via SMS/WhatsApp or Email.
• In-Clinic Appointments: Patients are requested to arrive at the designated clinic location at least 10 minutes prior to the scheduled consultation time.
• Home Visit Sessions: For home visits, the patient must provide a precise, accessible residential address and contact details. The therapist will arrive with standard portable therapeutic equipment.
• Delays & Unforeseen Circumstances: While clinicians strive for punctuality, unexpected traffic, emergency patient care, or weather may cause minor schedule adjustments. The clinician or PhysioPii team will communicate updates promptly.

Consultation Fees, Billing & Payment Processing

PhysioPii believes in 100% upfront, transparent pricing without hidden charges:

• Fee Display: Every specialist profile lists their clear consultation fee per session, inclusive of applicable taxes, for in-clinic, home visit, or package plans.
• Payment Gateways: Online transactions are handled through certified, PCI-DSS compliant Indian payment gateways (such as Razorpay, UPI, credit/debit cards, and Net Banking). PhysioPii never stores sensitive card credentials or CVV numbers on its servers.
• Invoices & Receipts: Digital tax invoices and itemized session receipts are automatically generated and made available in your Patient Dashboard for insurance reimbursement claims.

Patient Responsibilities & Medical Disclosures

Effective physical therapy relies on open and honest communication. To ensure safe and optimal recovery, the patient agrees to:

• Accurately disclose their comprehensive medical history, prior surgeries, cardiac conditions, fractures, allergies, current medications, implants, and pregnancy status.
• Promptly inform the treating physiotherapist if any exercise, manipulation, or modality causes sharp pain, dizziness, or distress during the session.
• Adhere to the prescribed home rehabilitation exercise plan and avoid unapproved strenuous activities that could aggravate existing physical conditions.

Home Visit Safety & Code of Conduct

For treatments provided at a patient’s home, the patient and household members agree to provide a safe, respectful, and professional clinical environment:

• Safe Environment: Provide a clean, well-lit, and sufficiently spacious area with adequate ventilation where therapeutic exercises and couch/mat placements can be safely conducted. Domestic pets must be kept secured during treatment.
• Zero Tolerance for Harassment: PhysioPii enforces a strict zero-tolerance policy against any form of verbal, physical, sexual, or discriminatory abuse directed toward healthcare providers. Any misconduct will result in immediate termination of the session, forfeiture of fees, and potential reporting to law enforcement authorities.
• Guardian Presence: For female patients, pediatric patients, or vulnerable individuals requesting home visits, an adult family member or guardian should be present in the residence during treatment.

Physiotherapist Independence & Professional Standards

Physiotherapists on the PhysioPii platform exercise independent clinical discretion. Clinicians have the professional right and medical duty to refuse or halt any treatment protocol if, in their clinical judgment, the procedure is medically contraindicated or poses a risk to the patient’s well-being.

Digital & Virtual Consultations

When utilizing tele-rehabilitation or video consultation services:

• You acknowledge that video consultations possess inherent technological limitations compared to in-person physical palpation and hands-on clinical assessments.
• You are responsible for maintaining a reliable internet connection, compatible camera, and audio device in a quiet, private space.
• Neither party may record audio or video during a consultation without the express prior written consent of both the clinician and the patient.

Data Privacy & Health Records

Your personal and clinical data is governed by our Privacy Policy. By using the Platform, you consent to the collection, storage, and processing of your personal information, diagnostic assessments, and appointment records in accordance with Indian information technology regulations and healthcare privacy standards.

Intellectual Property Rights

All intellectual property rights in the Platform, including but not limited to the PhysioPii name, logo, graphic designs, software source code, illustrations, domain names, and educational articles, are the exclusive property of PhysioPii Healthcare. You may not copy, reverse engineer, reproduce, scrape, or distribute any part of the Platform without our explicit written authorization.

User Reviews & Ratings

Patients who have completed appointments may submit authentic reviews and ratings. You warrant that any feedback you submit is truthful, constructive, and based on your firsthand treatment experience. PhysioPii reserves the right to moderate or remove reviews containing abusive language, profanity, defaming statements, or commercial spam.

Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• PhysioPii shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Platform or services arranged through it.
• PhysioPii is not liable for medical malpractice, negligence, or diagnostic errors made by independent treating physiotherapists.
• In any event, our total aggregate liability to you for any claim arising under these Terms shall not exceed the total consultation fees paid by you to PhysioPii for the specific appointment giving rise to the dispute.

Indemnification

You agree to defend, indemnify, and hold harmless PhysioPii Healthcare, its founders, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, or legal costs arising out of your violation of these Terms, your provision of false medical disclosures, or any unlawful conduct.

Account Termination & Suspension

We reserve the right to suspend or terminate your account and access to the Platform at our sole discretion, without prior notice, if you breach any provision of these Terms, engage in fraudulent transactions, or behave inappropriately toward our healthcare personnel or clinicians.

Governing Law, Dispute Resolution & Contact

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Maharashtra, India.